Personal Information Privacy Policy

Groupe AGÉCO (“Groupe AGÉCO”, “AGÉCO”, “we”, “us”, “our”) recognizes the importance of protecting your personal information. The purpose of our privacy policy (the “Policy”) is to describe how we collect, use and disclose your personal information when you use our website, and what your rights are in this regard.

This Policy does not apply to third-party websites, including those that may be accessed through links on our website. If you visit a third-party website, that site will have its own policies, which we encourage you to review before submitting your personal information, if any.

What is considered “personal information”?

The term “personal information” refers to any information that relates to a natural person and makes it possible, directly or indirectly, to identify that person. This could include your name, e-mail address, telephone number, date of birth and financial information (including banking and credit card information).

Business contact information, such as your title, e-mail address, business address or telephone number, is public personal information.

What personal information do we collect?

When you use our website, we may collect the following personal information from you:

Public personal contact information, such as your name, address, e-mail address and telephone number;
Recruitment information, such as your curriculum vitae (“CV”, “resume”).

In all cases, we strive to limit the amount of personal information we collect to that which is strictly necessary for the purposes described in the “How do we use your personal information?” section. We do not knowingly collect personal information from minors.

Do we collect information via “cookies”?

When you browse our website, we collect certain information through the use of cookies and other tracking technologies (collectively, “cookies”).

Cookies are small text files containing a unique identification number that are automatically deposited on a visitor’s computer. Session cookies track information during an open session and are stored only temporarily in your computer’s memory. Persistent cookies are deposited on a visitor’s computer until they expire or the visitor deletes them.

The cookies we use do not collect personally identifiable information, but rather general information that we do not combine with your personal information.

We use essential and functional cookies to enable you to navigate our website, to use its functionalities and to personalize your navigation according to your preferences (for example, according to your language preference). You can choose whether or not to enable some of these functional cookies when you log on to our site. However, if you refuse these cookies, your browsing experience may be affected.

We also use Google Analytics to collect information about your use of our website (for example, the pages you visit most often, and any error messages you may receive). This information is anonymous and we use it solely to improve the efficiency and operation of our website. You can choose whether or not to enable these cookies when you visit our site.

If you would like more information about cookies, please visit the All About Cookies site, or contact us as indicated in the “How to contact us?” section below.

How do we collect your personal information?

We collect your personal information directly from you, with your consent, when you contact us or fill out a form on our website. We may, however, collect your personal information from third parties with your consent, or where permitted by law (for example, government agencies, financial institutions or other service providers).

How do we obtain your consent?

In general, we collect, use and disclose your personal information only with your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).

By contacting us, by voluntarily completing a form with your personal information and browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you declare that you have the necessary consent or authority to allow us to collect, use and disclose that information in accordance with this Policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the “How to contact us?” section.

How do we use your personal information?

In general, we use your personal information for the following purposes:

To provide you with our products or services;
To establish, maintain and improve our business relationship with you;
To recruit staff;
To ensure compliance with our legal and regulatory obligations;
Any other purpose permitted by law or to which you consent.

With whom do we share your personal information?

Your personal information is only accessible to our employees and agents whose duties require it. We may also share your personal information with third parties, where required by law, or with service providers (for example, our cloud hosting providers, Google Analytics, Microsoft, etc.). In the latter case, we take the necessary measures to adequately protect your personal information by adopting specific contractual measures and limiting the sharing of your personal information.

Is your personal information disclosed outside Quebec?

The personal information we collect is hosted on secure servers that may be located outside Quebec, notably elsewhere in Canada or in the United States. We may also share your personal information with business partners outside Quebec in the course of providing our services. When your personal information is shared outside Quebec in this way, we carry out a privacy impact assessment and put in place contractual commitments to protect the confidentiality of this information.

How long do we keep your personal information?

We retain your personal information only as long as necessary for the purposes set out in this Policy and to comply with our legal and regulatory obligations. After that time, your personal information will be securely destroyed or made anonymous.

How do we protect the confidentiality of your personal information?

The personal information we collect is kept confidential in accordance with applicable legislation. In addition, if you choose to send us personal information by e-mail or through a form available on our website, we will use only the information required to respond to your message and follow up on it, ensuring that it is kept confidential.

We also take reasonable organizational, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, use and disclosure. For example, we restrict access to our offices and computer equipment, we use an “HTTPS” security certificate and multi-factor authentication, we regularly deploy cybersecurity projects, and we update our technological infrastructures in line with best practices. In addition, we make our staff aware of the security and confidentiality of the personal information to which they have access.

What are your rights?

You have the following rights:

The right to access your personal information;
The right to rectify your personal information;
To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information.

To exercise any of these rights, please contact us as indicated in the “How to contact us?” section.

How to contact us

If you would like to know more about the protection of your personal information, or if you wish to exercise your rights or make a complaint, please contact our Privacy Officer at the following address:

Address: 1995 Frank-Carrel, Suite 219, Québec (Québec) G1N 4N6, Canada

E-mail: vieprivee-privacy@groupeageco.ca

To prevent unauthorized or fraudulent access requests, we may ask you to identify yourself and provide proof of identity and authorization to act.

How do we update our Policy?

Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although notices of updates may be used, the posting of the revised Policy will be deemed sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.

The Policy was last updated on September 11, 2024.